Frequently Asked Questions
How can I make a booking?
You can book easily through our online form, live chat, or by calling 01296 926900. Simply enter your pickup and drop-off details and follow the guided steps.
Can I make a booking over the phone?
Yes, call us anytime at 01296 926900 — our control team operates 24/7.
Can I book a return journey?
Yes. You can book both one-way and return trips together or add the return later.
How can I pay for my booking?
We accept Visa, MasterCard, American Express, PayPal, and cash to the driver.
How do I receive a booking confirmation?
A confirmation email is sent after booking. If not received, check your spam folder or contact us to resend.
Will I be charged extra if my flight is delayed?
No. We monitor all flights in real time and adjust your driver’s arrival accordingly, at no extra cost.
Do you provide extra waiting time?
Yes, 60 minutes free waiting time after landing. Thereafter, £10 per half hour applies.
How do I locate my driver at the airport?
Your driver will call or text you after landing. For Meet & Greet bookings, the driver waits inside the arrivals hall with a name board.
Is your company licensed?
Yes, we are a fully licensed Private Hire Operator under UK regulations.
Do you provide Meet & Greet service?
Yes, the driver will meet you inside arrivals holding a board with your name and assist with luggage.
What type of vehicles do you offer?
We offer Standard Cars, Business Class, MPV 6, and MPV 8-seaters to suit all group sizes.
What size of vehicle should I choose?
Each vehicle lists passenger and luggage capacity. If unsure, choose a larger one or contact us for advice.
Do you provide baby or child seats?
Yes, child seats are available free of charge on request (subject to availability).
Can I smoke or vape in the car?
No. Smoking and vaping are strictly prohibited by UK law.
Do you operate 24/7?
Yes, we are available 24 hours a day, 7 days a week, including holidays.
Are there any hidden costs?
No. All fares include airport pickup fees, tolls, parking, and congestion charges — no surprises.
Do you offer VIP or Executive transfers?
Yes, we provide VIP and Executive Chauffeur services with luxury vehicles.
Do you accept group bookings?
Yes. MPV vehicles can carry up to 8 passengers. For larger groups, we arrange multiple vehicles.
How much luggage can I take?
Each vehicle type shows its luggage capacity on our site. Please book a larger vehicle if carrying extra bags.
Can I travel with pets?
Pets are not allowed unless pre-approved (guide and service dogs are always accepted).
Do you provide insurance coverage?
Yes. All vehicles are insured for hire and reward and include full passenger liability coverage.
What if my flight is cancelled?
If your flight is cancelled, please notify us immediately. We’ll reschedule or issue a refund per our policy.
What is your cancellation policy?
Free cancellation if made at least 12 hours before pickup. Within 12 hours, partial or no refund may apply.
Do I need a working phone at pickup?
Yes, ensure your phone is switched on so your driver can contact you upon arrival.
Which cities do you cover?
We provide transfers across the UK nationwide, including all major airports and cities.
Still have questions?
Our support team is available 24/7 to help you with bookings, changes, or special requests. Reach us anytime using the options below: