At Comfort Airport Transfers, accessible from https://www.comfortairporttransfer.co.uk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, booking platform, and related airport transfer services.
1. Consent
By accessing or using our website and services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.
2. Information We Collect
We collect personal and non-personal information when you interact with our website or make a booking. This may include:
- Full name, email address, and contact number
- Pickup and drop-off locations, flight details, and journey date/time
- Payment details (processed securely through third-party gateways such as Stripe)
- Device information such as browser type, IP address, and session logs
- Any communication you send us (e.g. via contact forms or emails)
3. How We Use Your Information
We use the information we collect to:
- Process and confirm your booking
- Communicate updates about your journey
- Provide customer support and improve service quality
- Send payment confirmations and receipts
- Detect and prevent fraudulent or unauthorized activity
- Comply with legal and regulatory obligations
4. Data Retention
We retain booking and payment information for as long as necessary to fulfil the purpose for which it was collected, comply with tax and legal obligations, and resolve potential disputes. Typically, booking data is retained for a minimum of 6 years as required by HMRC for record-keeping purposes.
5. Payment Information
All online payments are securely processed through Stripe or other approved payment processors. Comfort Airport Transfers does not store your full card details on its servers. Stripe’s processing of personal data is governed by their own Privacy Policy and PCI-DSS standards.
6. Log Files
Our hosting provider automatically logs visits to the website, including IP addresses, browser types, referring pages, and timestamps. These logs are used for maintenance, security, and performance analysis only.
7. Cookies
We use cookies to enhance your experience, remember preferences, and analyse traffic. You can disable cookies in your browser settings, but some features of our site may not function correctly if you do so.
8. Data Sharing
We do not sell, trade, or rent users’ personal identification information to others. We may share limited necessary data with:
- Drivers and subcontractors — for fulfilling your booking
- Payment processors — for handling secure online payments
- Hosting and analytics providers — for website maintenance and performance tracking
- Law enforcement or regulatory authorities — when required by law
9. GDPR Data Protection Rights
Under UK GDPR, you have the right to:
- Access – Request a copy of the personal data we hold about you.
- Rectification – Request correction of inaccurate or incomplete data.
- Erasure – Request deletion of your personal data, where legally permissible.
- Restriction – Request restriction of data processing in certain situations.
- Data Portability – Request transfer of your data to another service provider.
- Objection – Object to processing where it is based on legitimate interests or direct marketing.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days as required by law.
10. Children’s Information
Our services are intended for adults aged 18 and above. Comfort Airport Transfers does not knowingly collect personal information from children under 13. If you believe your child has provided such information, please contact us immediately and we will remove it promptly.
11. Data Security
We employ SSL encryption, secure servers, and restricted data access protocols to ensure your personal data is protected. However, please note that no transmission over the internet can be guaranteed as 100% secure.
12. Updates to This Policy
Comfort Airport Transfers may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please contact:
Comfort Airport Transfers
Email: [email protected]
Website: www.comfortairporttransfer.co.uk